Position Overview

The Lead Technician / Technician Supervisor will oversee the daily operations of the field technician team, ensuring efficient, high-quality service delivery to MT Networks customers. This position combines hands-on technical responsibilities with leadership and supervisory duties. The role is critical in supporting the success of field operations, team development, and customer satisfaction.

Key Responsibilities

Supervisory & Leadership Duties:

• Provide direct supervision and support for field combination technicians.
• Schedule, assign, and oversee day-to-day operations, including installs, service calls, trouble tickets, cable locates, and new projects.
• Ensure safety standards, operational policies, and best practices are consistently followed.
• Train, mentor, and evaluate field technicians, fostering professional growth and technical excellence.
• Serve as the primary point of contact between field technicians and the General Manager.

Technical Responsibilities:

• Perform installation, maintenance, and troubleshooting of internet, telephone, and related services.
• Complete cable locates and assist with infrastructure projects as needed.
• Diagnose and resolve service issues in a timely, professional manner.
• Maintain accurate records of work performed, materials used, and customer interactions.

Qualifications

• Prior experience as a telecommunications or broadband technician is preferred.
• Leadership or supervisory experience strongly preferred.
• Strong technical knowledge of the internet, telephony, and networking systems.
• Ability to train, coach, and motivate team members.
• Excellent problem-solving, organizational, and communication skills.
• Valid driver’s license and ability to travel between the Burlington and Madison offices.
• Work Environment & Physical Requirements
• Work performed both indoors (offices, customer homes/businesses) and outdoors in varying weather conditions.
• Ability to lift and carry up to 50 lbs., climb ladders, and work in confined spaces.
• On-call availability may be required for after-hours emergencies.

How to Apply

If you're looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why youbelieve you'd be a great fit for the MT Networks team.

Email: hr@mtnetworks.com
Madison office: 117 N 3rd Street, Madison KS 66860. Office hours 8am-5pm, M-F
Burlington office: 814 N 4th Street, Burlington KS 66839. Office hours 8am-5pm, M-F

MT Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.