Position Overview

A Customer Service Representative (CSR) serves as the frontline ambassador between our company and its customers. The ideal candidate will have a commitment to resolving challenges, a passion for helping others, and the ability to communicate effectively. This role is multifaceted, blending problem-solving, product expertise, and proactive engagement with both individual customers and co-workers.

Key Responsibilities

• Effectively communicate product packages to customers, both over the phone and in person.
• Actively listen to customer concerns and inquiries, providing clear, concise, and knowledgeable responses across all channels (phone, email, in person).
• Provide real-time troubleshooting assistance to customers, offering solutions for product usage, technical problems, and general inquiries.
• Demonstrate patience and adaptability when dealing with complex or sensitive customer situations.
• Problem solving and issue resolution.

Qualifications

• Exceptional verbal and written communication skills, with the ability to interact confidently with diverse customer groups.
• Comfortable and proficient with troubleshooting over multiple channels, including phone, email, and face-to-face interactions.
• Ability to sell products and solutions with authenticity and integrity.
• Willingness to learn and embrace new challenges.
• Strong organizational skills, including documentation and record-keeping.
• Proficiency with customer relationship management (CRM) systems and related technologies.

Personal Experience

• Previous experience in customer service, sales, or a similar client-facing role.
• Experience working in multi-channel customer support environments.
• Demonstrated success in delivering exceptional customer experiences.

How to Apply

If you're looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why youbelieve you'd be a great fit for the MT Networks team.

Email: hr@mtnetworks.com
Madison office: 117 N 3rd Street, Madison KS 66860. Office hours 8am-5pm, M-F
Burlington office: 814 N 4th Street, Burlington KS 66839. Office hours 8am-5pm, M-F

MT Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.